Shipping policy
SHIPPING POLICY
This shipping policy applies to orders placed directly through ippromo.com.
SHIPPING DESTINATIONS
We currently ship online orders within the United States only. International shipping is not currently available through our online checkout.
SHIPPING COSTS
Standard shipping within the United States is:
• $6.95 for orders with a merchandise subtotal below $100
• Free standard shipping for orders with a merchandise subtotal of $100 or more
The free-shipping threshold is calculated after product and order discounts and before taxes and shipping charges.
ARTWORK PROOFS AND PRODUCTION
Our stickers and personalized products are custom printed for each customer. A digital artwork proof is typically emailed within 24 hours after we receive the order and usable artwork.
Production does not begin until the customer approves the artwork proof. Customers are responsible for reviewing the proof promptly and verifying the artwork, spelling, size, quantity, shape, cut line, finish, and other order details.
Requests for artwork changes or delays in approving the proof will extend the production and estimated delivery time.
PROCESSING AND HANDLING TIME
When the artwork proof is approved promptly, orders are generally prepared, produced, and handed to the shipping carrier within 4–8 business days after the order is placed.
Orders are processed Monday through Friday, excluding holidays. For delivery-estimate purposes, orders received after 2:00 p.m. Pacific Time may begin processing on the following business day.
Some products may be produced and shipped directly by one of our United States-based production partners.
TRANSIT AND ESTIMATED DELIVERY
Standard carrier transit is generally 3–5 business days after the order is handed to the carrier.
With prompt artwork approval, the estimated total delivery time is approximately 7–13 business days from the date the order is placed.
These timeframes are estimates and are not guaranteed delivery dates. Delivery may take longer because of:
• Delayed artwork approval or requested revisions
• Complex artwork or special production requirements
• Large order quantities
• Holidays or periods of high production demand
• Severe weather or other carrier disruptions
• Incorrect or incomplete delivery information
Saturday may count as a carrier transit or delivery day, but production and order processing occur Monday through Friday.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided with the order. Tracking information may require up to 24 hours to begin displaying carrier updates.
Some orders may arrive in more than one package. If an order is divided into multiple shipments, separate tracking information may be provided.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after the artwork proof is approved or production begins.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may be required before it can be reshipped.
DAMAGED, DEFECTIVE, OR MISSING ORDERS
Please inspect your order after delivery. If it arrives damaged, defective, incomplete, or materially different from the approved proof, contact us within 30 calendar days after delivery.
Include your order number, a description of the problem, and clear photographs of the product and packaging when applicable.
If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, the delivery location, and the shipping carrier. You should also contact us promptly so we can assist with the carrier investigation.
For information about eligible reprints, replacements, refunds, and non-returnable custom products, please review our Return and Refund Policy:
https://ippromo.com/policies/refund-policy
CARRIER DELAYS
Once a package has been accepted by the shipping carrier, delivery is subject to the carrier’s operations. We will assist customers with delayed or missing-package inquiries, but carrier delays do not automatically qualify a correctly produced custom order for cancellation or refund.
CONTACT US
For questions about shipping or an existing order, contact us through: