Refund policy
CUSTOM PRODUCT RETURN AND REFUND POLICY
Our stickers and other personalized products are custom printed specifically for each customer. Because these products cannot be restocked or resold, we do not accept returns, exchanges, or refund requests for non-defective custom products after the artwork proof has been approved.
PROOF APPROVAL
Customers are responsible for carefully reviewing the digital proof before approving production. Please verify all details, including:
• Artwork and layout
• Spelling and wording
• Size and quantity
• Shape and cut line
• Color, finish, and material
• Cropping and placement
Approval of the proof confirms that these details are correct and authorizes us to begin production. We are not responsible for errors contained in customer-supplied artwork or details that appeared on and were approved in the digital proof.
ELIGIBLE DEFECTIVE OR INCORRECT ORDERS
Please contact us within 30 calendar days after delivery if your order:
• Arrives damaged
• Contains a manufacturing or material defect
• Was printed incorrectly compared with the approved proof
• Has the wrong size, shape, finish, material, or quantity because of our production error
• Contains products that are materially different from the approved order
We may request the order number, photographs of the product and packaging, and any other information reasonably necessary to evaluate the claim.
If we confirm that an order is defective, damaged, or incorrectly produced, we will provide an appropriate resolution, which may include a reprint, replacement, or refund. There is no restocking fee for an approved defective-product claim.
NON-RETURNABLE AND NON-REFUNDABLE ORDERS
Returns, exchanges, and refunds are not available for:
• A change of mind or no longer needing the product
• Disliking an approved design after it has been printed
• Choosing the wrong size, quantity, shape, material, or finish
• Spelling, artwork, resolution, layout, cropping, cut-line, or other errors supplied or approved by the customer
• Slight color differences between a computer or mobile display and the finished printed product
• Normal wear, improper application, misuse, or damage occurring after delivery
• Carrier delays when the order was produced and shipped correctly
• Any non-defective custom product produced according to the approved proof
Colors displayed on electronic screens may vary slightly from printed colors because screens and printing processes reproduce colors differently. Reasonable color variation is not considered a manufacturing defect.
CANCELLATIONS
An order may be cancelled for a full refund before the artwork proof is approved and before production begins. Once the proof has been approved or production has begun, the order cannot be cancelled, changed, returned, or refunded unless the finished product is defective or was produced incorrectly.
RETURN AUTHORIZATION
Do not mail products back without first contacting us and receiving return instructions. In many cases, photographs may be sufficient and a physical return may not be necessary.
If we require the return of a confirmed defective or incorrectly produced order, we will provide return instructions and cover the authorized return-shipping cost. Unauthorized returns or packages sent without prior approval may not be accepted.
REFUNDS
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges are non-refundable unless the order was damaged, defective, or incorrectly produced by us.
CONTACT US
To report a damaged, defective, or incorrect order, please contact us through our website:
https://ippromo.com/pages/contact
Include your name, order number, a description of the problem, and clear photographs when applicable.